Privacy Policy

1. Scope and contact

This Privacy Policy explains how information is handled when you browse the website, register as a Customer or Astrologer, view profiles and reviews, submit a paid Private Chat question, use live voice Calls or live Chat, request a scheduled booking, use My Wallet, make a payment, submit a review or contact support.

Some links open services operated by other providers. Information you submit directly to those providers is handled under their own privacy notices. For privacy requests relating to SMV ASTRO, use the contact details at the end of this page.

2. Information we handle

• Account and access information: name, email address, phone number if supplied, account identifier, role, verification status and information needed to keep an account secure.
• Astrologer profile and approval information: profile description, photo, languages, consultation rates, availability, registration or qualification details and approval status. Astrologer payout details may be processed in restricted records for eligible earnings and withdrawals.
• Private Chat information: Customer name, birth date, birth time, birth place, gender, written question, selected or assigned Astrologer, fixed service price, Razorpay order and payment references, payment verification status, answer text, answer submission and approval status, refund details, and whether the Customer has opened the released answer.
• Consultation and booking information: selected Astrologer, Call / Chat mode, booking date and status, session status and timestamps, connected duration, any birth or other details submitted with the request, and text messages sent in a live Chat.
• Wallet and payment information: recharge amount, Wallet balance and reservations, transaction and ledger entries, eligible bonus-offer usage, billing and settlement status, and payment, refund or provider references. Razorpay processes checkout details; SMV ASTRO receives the transaction information needed to verify and reconcile a payment.
• Reviews and support: ratings, review text, Contact Us form fields, messages you send to support and the details you choose to include in a complaint.
• Technical information: request timestamps, diagnostic/error information, session and connection signalling data, browser storage and cached-app state needed to operate, secure and troubleshoot the service.

Provide only details needed for your request. Never send passwords, one-time passwords, card PINs or unrelated sensitive documents through a consultation or support message.

3. How information is used

• Create and maintain accounts, identify the signed-in role, enforce access controls and help prevent unauthorized use.
• Display Astrologer profiles, availability, rates and reviews; route Private Chat questions to the applicable Astrologer; and coordinate live Calls, live Chats and scheduled appointments.
• Calculate billable session amounts, reserve or release Wallet funds, verify recharges, apply eligible offers, maintain transaction history and process eligible refunds and Astrologer payouts.
• Answer support requests, review complaints and resolve billing, booking, account or service disputes.
• Protect the service, diagnose errors, prevent misuse and meet applicable recordkeeping or legal obligations.

Some information is necessary for a requested feature. If you do not provide it, account access, a booking, a payment or another feature may not work as intended.

4. Private Chat, Live Calls, Live Chat and bookings

For a live voice Call, the service processes connection signalling and session information needed to establish and manage the connection, record its status and duration, and calculate the bill. The current live Call feature is not designed to create or store audio recordings. The service may retain related session status, timestamps, duration and billing records.

Private Chat is a separate paid written question-and-answer service; it is not the same as a real-time Live Chat session. The submitted name, birth details and written question are associated with the selected or assigned Astrologer so a written response can be prepared. Depending on the active service settings, an Admin may review or approve a question or answer, manage assignment, handle a rejection or refund, and release an approved answer to the Customer Dashboard. The service records answer status and when the Customer first opens the answer. The displayed 24–48 hour response window is an estimate, not a guaranteed deadline.

For live Chat, message text and the related session metadata may be stored so the conversation can be delivered to the participants and the session can be operated, settled or investigated when necessary. Booking records can include the selected Astrologer, scheduled time, acceptance or cancellation status and related Wallet reservation. Information is available to the participants and authorized service personnel as needed to provide, support or administer the session.

Do not include sensitive details in a live message unless they are necessary for the consultation. You should not expect a private live conversation to be treated as a public review; published review content is handled separately as described below.

5. Wallet payments and offers

Razorpay provides the payment checkout used for Wallet recharges. The payment provider and your bank may process payment-instrument information under their own terms. The website also uses Razorpay for the separate fixed-price Private Chat question payment. Payment amount, order and payment references, signature verification status and related records are processed to confirm the request, update its status and reconcile a failed or disputed payment. Wallet recharge credit is added only after successful verification; Private Chat payment is a separate checkout and is not a per-minute Live Chat charge.

Active recharge offers use the recharge amount, offer eligibility, validity and offer-use counts to decide whether Bonus Credit should be awarded. After successful recharge verification, the configured Offer Bonus Credit Amount is recorded directly in the Customer's separate Bonus Credit balance. Original Wallet cash, Bonus Credit balances, reserved Bonus Credit, their use and release may be recorded separately. Previously issued Free Minute balances remain preserved separately and are not automatically converted. Astrologer earnings, Admin commission and payout requests are handled through separate role-restricted records.

For details of billing, reservations, releases and refunds, see the Terms & Conditions. Do not send card PINs, passwords or one-time passwords to SMV ASTRO.

6. Who may receive information

The information may be processed by:

• The Customer and selected or assigned Astrologer: information needed to provide the requested consultation or booking. For Private Chat, this includes the submitted birth details and written question, together with the answer workflow information made available to that Astrologer.
• Authorized administrators and support personnel: information needed to approve accounts, administer service settings, review or release Private Chat questions and answers where enabled, manage assignment or refunds, resolve user reports, reconcile payments or payouts, investigate misuse or maintain the service.
• Technical and payment providers: Firebase services for authentication and application data, hosting/backend infrastructure, Razorpay for checkout and payment status, and sign-in or communication providers when the relevant feature is used.
• Authorities or other parties where required: information may be disclosed when necessary to respond to a lawful request, handle a legal claim, protect users or protect the service from fraud or security abuse.

We do not ask a payment provider to share your full payment credentials with an Astrologer. External providers process information under their own applicable terms and privacy notices.

7. Public profiles, reviews and external links

Approved Astrologer profile details and profile images may appear publicly. Customer ratings and review text may be published on an Astrologer profile after the site's review or moderation process. Do not place private contact details or another person's confidential information in material you submit for public display. Published information may be copied or indexed by third parties outside our control.

The site may contain links to a separate astrology service or an external product store. When you open an external site or submit information or place an order there, that provider's privacy policy and terms apply to its handling of your information.

8. Browser storage and security

The website may use browser storage and cached files for session continuity, display preferences, recovery of interface state and installable web-app features. Clearing browser storage or removing an installed app may sign you out or remove local state; it does not automatically erase information already stored in your account or transaction records.

We use authentication and access controls intended to limit access to account and transaction information. No internet transmission or storage system can be guaranteed completely secure. Protect your device and sign-in credentials, and contact us promptly if you believe your account or information has been accessed improperly.

9. Advertising cookies

If Google AdSense or another advertising service is enabled on a page, that provider may use cookies or similar technologies and process technical information such as browser/device data, IP address, page requests and ad interactions to serve ads, measure performance and help prevent invalid activity. Whether ads are personalized can depend on the provider's settings, your choices and applicable law.

For Google advertising choices, review Google Ads Settings and Google's relevant privacy notices. Browser settings can also control or delete cookies, although some site features may not work as intended when required storage is disabled. This section describes possible processing when advertising is active; it does not mean that a particular ad or cookie is present on every page.

10. Retention and your requests

Account, session, Private Chat question and answer, Live Chat, Wallet, payment, payout and support records may be retained for as long as needed to operate the service, provide support, reconcile transactions, address disputes, protect security or meet applicable recordkeeping obligations. Retention periods can differ by record type; this policy does not promise automatic deletion after a fixed number of days.

You may email us to ask about your information, request correction, ask for deletion, raise a concern or make another privacy-related request. We may need to verify your identity before acting. A request will be reviewed under applicable law and any legitimate need to retain transaction or dispute records. Deleting information required for an active booking or unresolved transaction may affect the service we can provide.

11. Other people's information and children

Only submit another person's personal or birth details when you have an appropriate basis or permission to do so. A parent or legal guardian should contact us before submitting a child's personal details. If you believe information was submitted without appropriate authorization, email us so we can review the concern.

12. Updates

We may revise this policy when our features, providers or information practices change. The date at the top identifies the currently published version. Please check this page from time to time for updates.