Sign in as a Customer, open Consult an Astrologer, and review the Astrologer List. Each profile may show languages, availability, Call and Chat rates per minute, and published reviews. Choose a live Call or Chat when available, or request a listed appointment time through Book a Call or Book a Chat.

Private Chat is a paid written question-and-answer service, not a real-time conversation. Sign in with a Customer account, choose an eligible Astrologer using the Private Chat option on the Astrologer profile, enter the requested birth details and your written question, review the fixed price shown in the form, and complete Razorpay checkout. The answer is provided in writing and can be followed under Customer Dashboard → Private Chat Questions. Live Chat is different: it is a real-time, per-minute session that starts only after the Astrologer accepts and the connection is established.

The form asks for your name, birth date, birth time, birth place, gender and written question. Check the birth details carefully before paying. The question and birth details are linked to the selected or assigned Astrologer so the written response can be prepared. Do not include passwords, OTPs, payment PINs or unrelated confidential information.

The current form displays an estimated answer time of 24–48 hours. This is an estimate, not a guaranteed delivery deadline. The question and submitted answer may pass through the Admin review or approval process according to the active settings. Check Customer Dashboard → Private Chat Questions for the latest status; an answer is available there after the required release or approval step is complete.

Open the released answer from Customer Dashboard → Private Chat Questions and read it before submitting a review. The system records when the answer is first viewed; the review option is available after that step. A Private Chat answer is separate from a public review and is not displayed publicly as a consultation transcript.

A live request is for a consultation now and proceeds when the selected Astrologer accepts and the connection is established. A booking requests a scheduled Call or Chat; check its status and acceptance in your Dashboard. Wallet funds may be reserved while a booking is pending and are released or settled according to its final status.

Each Astrologer can have separate per-minute Call and Chat rates. Review the applicable rate before starting or booking. A connected session is billed in started whole minutes: any connected duration greater than zero counts as at least one billable minute, with additional started minutes billed at the displayed rate. Bonus Credit is applied first, then Original Wallet cash automatically covers the remaining service value. Astrologer and Admin commission are calculated on the full service value.

Sign in as a Customer, open Dashboard → My Wallet, select Recharge Wallet, and complete Razorpay checkout. Wallet credit is added only after successful payment is verified. You can review recharge and transaction records in the Wallet. If a payment remains pending or money was debited without matching Wallet credit, contact support with the payment reference before making a duplicate payment.

Only an active offer published by SMV ASTRO applies. The offer may specify a minimum recharge, validity dates and per-customer or overall usage limits. At most one offer applies to a recharge. After the recharge is successfully verified, its configured Bonus Credit Amount is added directly to the Customer's Bonus Credit balance when all offer conditions and limits are satisfied. For eligible Live Call and Chat sessions, Bonus Credit is used before Original Wallet cash; any remaining service value is charged automatically from Original Wallet. Bonus Credit cannot be withdrawn or transferred.

The recorded session or booking status determines settlement. Funds reserved for a session that does not connect, or for a booking cancelled, rejected, or expired before service, are released or reconciled according to that final status. If your Wallet history does not reflect a completed settlement, contact support with the session or booking ID and transaction reference. Applicable legal rights are not limited by this explanation.

Open your signed-in Dashboard. My Wallet shows the available balance, recharge history, and Wallet transactions. The relevant booking or session view shows Call / Chat status. Keep transaction and booking references when contacting support.

The Customer Wallet is designed for eligible SMV ASTRO service payments and does not provide a general cash-withdrawal feature. It is separate from the earnings and payout process available to approved Astrologers. Any applicable release or refund is handled under the transaction status, refund process, and applicable law.

Registration alone does not activate consultation access. Astrologers must be approved under the current SMV ASTRO review or qualification settings. Profiles display the details made available for publication, and approved customer reviews may appear on an Astrologer profile.

No. Astrology and Astrologer guidance are traditional interpretations, not guarantees of future events or results. They are not a substitute for qualified medical, legal, financial, or other professional advice.

No. Live voice Call and live Chat are intended to connect you with the selected approved Astrologer. This live consultation feature is distinct from automated astrology tools linked elsewhere on the website.

The Products section links to the external SMV ASTRO Shoopy store, where current product prices and availability are shown. For account, Wallet, booking, or privacy enquiries, use the Contact Us form or email smvastroservices@gmail.com. External providers apply their own terms to services you use on their sites.